Effective date: 03.11.2026, Relax by Espeki

The 30-second summary

  • You have 14 days to withdraw. You may return the product within 14 days of receiving it, without giving a reason. Return shipping is free; the refund is made within the statutory period, within 14 days at the latest.
  • Free exchange within 20 days. You may ask for another size or colour of the same product. If there is no price difference, the exchange and the shipping in both directions are free. Exchanges are available only on orders within Türkiye.
  • Store credit instead of a refund. Within the first 14 days you may choose store credit worth 110% of the net amount you paid.
  • If the product is defective, you choose the remedy: repair, replacement, refund or a reduction in price (Consumer Protection Law art. 11).
  • You may cancel your order free of charge before it is handed to the carrier.

You can start your request from the Return / Exchange section of My Account. If you do not have an account, you can start it from the return and exchange page for orders without an account with your order number and e-mail address.

Seller details

Trade name: ESRA PERUZE KIZILTUĞ TİNER, ESPEKİ
Address: Yakacık Yeni Mah. Samandıra Cad. No:49/A 34882 Kartal / İstanbul, Türkiye
Telephone / WhatsApp Business: +90 540 010 24 34
E-mail: merhaba@espeki.com.tr
Tax office: YAKACIK
Trade registry no: 809668
MERSİS no: 5267811376600013
ETBİS: We are registered with the Electronic Commerce Information System. Our ETBİS Site Registration Number is 4285331383283427. You can verify our registration through the ETBİS site enquiry page.

Right of withdrawal (14 days)

You may exercise your right of withdrawal within 14 days of the date on which you received the product, without giving any reason and without paying any penalty. If the items in your order are delivered separately, the withdrawal period starts on the day you receive the last item (Distance Contracts Regulation, art. 9/3). The easiest way is to create your request on the Return / Exchange page. An e-mail to merhaba@espeki.com.tr stating your order number is also a valid notice. If you wish you may use the Model Withdrawal Form, but it is not mandatory. A telephone call does not count as a notice. A withdrawal notice sent as a written message to our WhatsApp Business line is also valid; the date of the message is the date of the notice, and we will direct you to the request page to complete your request.

You must return the product within 14 days of the date on which you sent your withdrawal notice (Distance Contracts Regulation, art. 13/1).

Within 14 days at the latest of the date on which the product is handed to the designated return carrier, all payments received are refunded in a single transaction using the payment method you used and with no cost charged to you (Distance Contracts Regulation, art. 12/1). When you return the whole order, the cost of the initial delivery is also refunded; when you return part of it, no shipping cost is deducted from the refund. The inspection is completed inside this 14-day period; it does not extend it.

Exceptions to the right of withdrawal

Pursuant to article 15/1-b of the Distance Contracts Regulation, the right of withdrawal cannot be exercised for products prepared or tailored specifically in line with your requests or personal requirements.

For all other standard products your right of withdrawal is reserved. Choosing the wrong size does not remove the right of withdrawal; you may either exercise it or choose the exchange route below.

Return conditions

Pursuant to article 13/2 of the Distance Contracts Regulation, you are not liable for changes and deterioration occurring where you have used the product during the withdrawal period in a manner consistent with its operation, technical specifications and instructions for use.

Returns reaching us are inspected for odour, staining, perspiration or make-up marks, signs of washing, deformation, pilling and general signs of use; the outcome of the inspection is notified to you in writing together with its reasons. For orders delivered within Türkiye, items bearing signs of use (stains, odour, sweat, washing, deformation) are not accepted for return; we notify you of the inspection result in writing with photographs and send the item back to you at our shipping cost. For orders delivered outside Türkiye, if the item has been used beyond trying it on, the loss in value caused by that use is deducted from the refund; we notify you of the finding in writing, with photographs.

For returns sent from within Türkiye, the product is handed to the carrier named on the free return code that we send you through Navlungo. When you send the product this way you are not liable for the costs of the return. If the carrier named on the code has no branch in your location, the product is collected by us at no additional cost to you (Distance Contracts Regulation, art. 12/5).

For returns sent from abroad the designated carrier is DHL Express. The product is sent as a return shipment linked to the DHL waybill number (AWB) of your order; a product sent with another carrier is treated by customs as a new import. We pay the return shipping: once your request is approved we e-mail you the DHL Express return details (return label and drop-off point), and you are not charged for return shipping.

No deduction under the name of service fee, transaction fee or restocking fee is made from a withdrawal refund; for orders delivered outside Türkiye, the rule on loss in value caused by use applies.

If you send the product with a carrier other than the one designated for the return, the 14-day refund period begins on the date the product reaches us.

Store credit (110%)

Within the first 14 days after delivery you may choose, instead of a refund, store credit worth 110% of the net amount you paid for the product you return. The credit is sent to your e-mail address as a single-use coupon code once the product has reached us and been inspected. The coupon is valid for 12 months, can be used only with your order e-mail address, cannot be combined with other coupons and cannot be exchanged for cash. It is single-use; any unused balance is not carried over to a later purchase. Until you first use the coupon you may ask for a refund instead of store credit.

Exchange (20 days)

If you would like another size or colour of the same product, you may request an exchange within 20 days of the delivery date. You create your request on the Return / Exchange page and are asked to choose the reason for the exchange. Requests that reach us by e-mail are entered into the system by us, and we send you the link to the request page. Between the 15th and the 20th day after delivery only the exchange and defective product options are offered.

If the current prices of the two products are the same, the exchange is free; no shipping cost is charged for sending the product to us or for sending the new product to you. If the new product costs more, you pay the difference within 3 days using the link on your request page; the new product is sent after payment. If the difference is not paid, you may choose a product at the same price, store credit or, if you are still within the 14-day period, a refund. If the new product costs less, the difference is issued as a shopping voucher; no cash refund is made.

You must hand the product to the carrier within 14 days of your request, using the free return code we send you through Navlungo. The product is checked within 3 business days of reaching us; if found compliant, the new product is handed to the carrier within 3 business days. If the size or colour you want is out of stock, you may choose another size or colour, store credit or, if you are still within the 14-day period, a refund. One exchange is made per product line; a product received in an exchange does not start a new period, and the periods of the original order apply.

Exchanges are not available on international orders; your right of withdrawal and your rights for defective products are reserved.

Manufacturing and quality defects, wrong product

If the product turns out to be defective, or you receive a product different from the one you ordered, you may exercise any of the following optional rights pursuant to article 11 of Consumer Protection Law No. 6502:

  • Refund of the price (withdrawal from the contract)
  • Free replacement (with a defect-free equivalent)
  • Free repair
  • A reduction in price in proportion to the defect

This route is not bound by the 14-day and 20-day periods. You can create your request on the Return / Exchange page with the “Defective / wrong item” option and add photographs if you wish. The shipping cost in both directions is ours.

A request for free repair or replacement with a defect-free equivalent is carried out within 30 working days at the latest of the request reaching us (Consumer Protection Law, art. 11). Liability for defective goods is subject to a two-year limitation period from the date of delivery (Consumer Protection Law, art. 12).

Frequent return and exchange requests

Your right of withdrawal is not restricted whatever the number of your requests, and no return is refused for that reason. New exchange requests from customers who request exchanges frequently may be refused, with the reason notified in writing. Where it is documented that a used or damaged product, or a different product, has been sent back, future orders may be limited within the framework set out in the Distance Sales Contract.

Order cancellation

You may cancel your order free of charge before it is handed to the carrier. It is enough to send your cancellation request, together with your order number, to merhaba@espeki.com.tr. Once the order has been handed to the carrier, you use your right of withdrawal instead of cancellation; this right continues for 14 days after delivery. If you withdraw before the order reaches you, the refund is made within 14 days of your notice.

Distance Sales Contract

This page is prepared to inform consumers of their rights before ordering. The binding contract text is the Distance Sales Contract sent to you separately when the order is completed. The Distance Sales Contract is archived for 10 years in line with the KVKK retention period (Turkish Commercial Code art. 82).

Dispute resolution

For disputes arising from the contract, you may apply, within the monetary limits set each year by the Ministry of Trade, to the Consumer Arbitration Committee (Tüketici Hakem Heyeti) where you live or where the consumer transaction took place and, above those limits, to the Consumer Court where you live or where the Seller is established. Consumers resident outside Türkiye keep the rights given to them by the mandatory consumer protection rules of their country of residence. Pursuant to article 73/A of Law No. 6502, applying to a mediator before bringing an action in the Consumer Courts is a procedural precondition (disputes within the jurisdiction of the Consumer Arbitration Committee are exempt from this requirement).

ANNEX 1: Model Withdrawal Form

This form may be completed and sent only if you wish to exercise the right of withdrawal. Use of the form is not mandatory; a request created on the Return / Exchange page or a free-text notice sent by e-mail is equally sufficient.

To: ESRA PERUZE KIZILTUĞ TİNER, ESPEKİ
Address: Yakacık Yeni Mah. Samandıra Cad. No:49/A 34882 Kartal / İstanbul, Türkiye
E-mail: merhaba@espeki.com.tr

I hereby give notice that I exercise my right of withdrawal from the contract for the sale of the following goods/services:

  • Order date / delivery date: ______________________________
  • Order number: ______________________________
  • Goods subject to withdrawal: ______________________________
  • Price of the goods subject to withdrawal: ______________________________
  • Name and surname of the consumer: ______________________________
  • Address of the consumer: ______________________________
  • Signature (only if this form is sent on paper): ______________________________
  • Date: ______________________________

Last updated: 03.11.2026